I need car insurance – how can my personal shopper help me?

Your dedicated personal shopper’s job is to help you shop for your insurance. Their job is to buy from the insurance companies. They don’t have to sell anything! We understand that (unfortunately) the insurance industry is driven by way too many sales agents and this is what we hate about insurance too! We know that what you really want is someone who is impartial, independent and truly knows what they’re talking about.

 

Of course we want your business, but our experience in providing insurance services since 1995 has taught us that this is not going to be achieved by being pushy, annoying and sales-commission-driven. This is why we don’t pay out a commission for every deal that your personal shopper closes (contrary to usual business practice here in the UAE). Rather, we understand that have to be helpful and that we have to be there for you whenever you need. We just need to promptly get you a good deal for the right product for you and this is what we promise to do for you. always!

So, this is what your personal shopper will do excellently well for you:

Explain – insurance is confusing and you just want your asset to be protected from any accident or risk. In the process of doing so, you may have many questions. Our personal shoppers have been trained to simplify things for you and explain the practical aspects in deciding on your insurance policy. Moreover, it really helps that we have a fast track claims unit within our own organisation, so we can see our policies at work on a daily basis. We’d love to share examples should you be concerned about a specific scenario.

Advise – your dedicated personal shopper has been trained to make sure that they’re never one of the two extremes: an indifferent source of information without any opinion or (perhaps worse) a sales agent of one particular product. We want to understand your requirement, what covers you require, which insurance company would most like your risk profile and then we recommend which options are most suitable for you. Usually, these are the most cost effective options (with the covers you need) but not always.

Modify – we realise that you initial quote comparison may need some changing in terms of covers or material information like car value or your Emirate of registration. Your personal shoppers will help you to make any modifications to your quotes quickly and accurately.

Negotiate – as mentioned above, your dedicated personal shopper is here to buy for you and on your behalf. Your personal shopper knows that they must assume that they are themselves spending the money to buy your car insurance policy and accordingly negotiate with the insurance companies to bring you the best possible deal. If you have some positive information about your risk profile (for example, your driving experience or your claims experience), then your personal shopper will definitely take that information back to the insurance companies and bring down the prices as much as possible.

Commit – your dedicated personal shopper knows that many things, when it comes to an intangible product like insurance, are not written on paper. Rather, some things are a promise from one person to another. They have been trained to understand the value of a commitment and have been taught to appropriately commit to something being as it is being explained – they will put themselves and their career on the line by doing so. So, if they are really telling you that your claim in a particular scenario would be paid, you can really take their word for it! Even if it isn’t written explicitly on your policy – after all, you cannot write about every scenario! Moreover, for an industry driven so significantly by interpersonal relationships, we will make sure that what the personal shopper promised you really comes true at the time of a claim – through the use of our relationships with the insurance companies.

Remind – we know that the Dubai life is very busy and that while you wish you could give enough time to things like car insurance, you’re not able to. Hence, in order to avoid you being in a situation where your insurance has to be impulse bought at the last moment, your personal shopper will ask you when you plan to register your car and accordingly remind you about choosing the right insurance with a sufficient amount of time beforehand. They will make sure that it is not completely forgotten.

If you really need something to be done very urgently, please feel free to contact any one of your dedicated personal shoppers directly and they will process your requirements on priority. So come visit insurancemarket.ae – we’d love to help!

 
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I’m thinking of going ahead with Insurance Market – how fast can I expect my quotes and my policy?

Hey Alfred – how fast can I expect my quotes and my policy?

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We realise that you are usually pushed for time when you come to us looking for car insurance. In fact, when we set up insurancemarket.ae one of our main objectives was to save you a great deal of time and effort.

As Alfred says, “we do the shopping around for you so that you don’t have to!” We know that you need your car insurance policy in order to be able to register your car and you need to register your car as soon as possible. It is also natural and normal to not have insurance at the top of your list of priorities!

But what we also know is that you don’t want to pay more or buy the wrong product because you’re in a rush. After all, your insurance is protecting probably one of the most valuable things that you will own in the UAE.

It is for the above reasons that we have set up our systems to deliver truly tailor made solutions in minutes. We really manually analyse your profile and requirements and we value this step of the process hugely – after all, we wish to retain you as our client as long as you’re in the UAE and hence need to make sure that we give you the right product at the best possible price. Read more about why we don’t sell online here.

Our Current Service Commitment

  • You will receive your quote comparison within a maximum of 4 working hours
  • You will receive a call and email from your dedicated personal shopper within a maximum of 4 working hours after your quote comparison has been sent to you
  • You will receive your policy within a maximum of 2 working hours of sending across your documents and pending information (if you need it sooner, just let us know, it can sometimes be done in as soon as 10 minutes)
  • You will receive your claim registration within a maximum of 4 working hours of sending across your documents and pending information
  • You will receive a helpful and detailed reply to your email within a maximum of 3 working hours of us receiving it
  • If your personal shopper misses your phone call they will make sure they call you within a maximum of working hour of missing your call

We really aspire to meet and exceed the above commitments all the time, however some days can be unusually busy and the volume of requests can delay things a bit – but never by too much. Your enquiry is truly very important to us!

If you really need something to be done very urgently (sooner than the time frames mentioned above), please feel free to contact any one of your dedicated personal shoppers directly and they will process your requirements on priority.